YOUR "OUT OUT" IS ONE CLICK AWAY...
Have you questioned why us? Maybe you think it may be easier to go Direct. Give us a call and we will talk you through all of the options. No harm done and there is no cost attached to getting a quote. We will build your ideal occasion and let you make all the decisions.
HOW CAN WE HELP YOU...
At Out Out we go out of our way to make sure that our customers are at the forefront of our decisions. Our team have 50+ years in hospitality and customer service and are driven by creating great experiences. We value your feedback and your custom to make sure that we are constantly growing as a business. We check that all of our suppliers meet the required standard and that your booking is confirmed and set ready for when the day comes. Unfortunately sometimes things don’t go to plan and that is frustrating and disappointing for everyone involved. Should something go wrong you must contact us at the earliest opportunity so that we can make every effort to resolve the issue.
Our business is built on great customer service so should you feel you have not received this we would like to know.
If you are not satisfied with the level of service you have received from us we would like you to tell us about it. We take feedback of this nature very seriously and any effort to contact us is appreciated as it provides us with an opportunity to improve our standards.
All complaints and feedback are referred on to our Management team and we aim to respond to and resolve all queries within 3 working days. To get in touch please send us an email explaining in detail the issue, providing your booking reference and name of the Lead Booker, and a telephone number to contact you on. The contact email to use is :
NB. If you’re currently on an event and something goes wrong, please use the contact details provided to you with your booking to speak to your dedicated Event Planner.
Full details of our complaints process are also contained within our Terms and Conditions.